Return & Refund Policy

Return & Refund Policy – Al Arab Perfume

At Al Arab Perfume, customer satisfaction is important to us. We take great care to ensure that every product is delivered in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of fragrance products and hygiene considerations, we do not accept returns on opened, used, or tested perfumes.

To be eligible for a return or replacement, the item must:

• Be unused and unopened

• Be in its original packaging

• Be reported within 48 hours of delivery

Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product

• A defective product

• The wrong item

Please contact us within 48 hours of receiving your order and provide:

• Your order number

• Clear photos of the product

• Photos of the packaging

After verification, we will arrange a replacement or an appropriate resolution.

Refund Eligibility

Refunds may only be approved if:

• The product received is damaged or defective

• The wrong item was delivered

• The ordered product is unavailable after payment has been completed

Refund requests for personal preference, fragrance expectations, or opened products will not be accepted.

Refund Processing

Once approved, refunds will be processed within 5–10 business days.

Refunds will be issued through:

• The original payment method (for prepaid orders), or

• An alternative method agreed upon with the customer

Cash on Delivery Orders

Cash on Delivery (COD) orders are not eligible for refunds after successful delivery unless the product is damaged, defective, or incorrect.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be guaranteed.

Contact Us

For return, replacement, or refund requests, please contact us:

Email: alarabperfume933@gmail.com

Phone / WhatsApp: 0333-7023682

We are committed to providing a smooth and reliable shopping experience for every customer.